Emily - 0, voice recognition software - 2

Last time I battled with, and finally outsmarted, the voice recognition software in the car. This time it was on the phone. I lost. Today I was trying to get through to a real live person (a feat in and of itself) at my credit card company, but the Fates (and a two year old) were working against me.

Phone: If this is correct, please press, or say, one.
Ben: MOMMMMMMMMMMY!
Phone: I'm sorry, I did not understand your response.
Me: frantically presses 1 over and over
Phone: If this is correct please press, or say, one.
Ben: MOOOOOOO-OOOOOOMMMY!
Phone: I'm sorry, I did not understand your response.
Phone: Please press, or say, your 16 digit account number, now.
Ben: MOMMY! I need WATER!
Phone: I'm sorry, I did not understand your response.
Me: bangs head on desk. bangs phone on desk.
Phone: I'm sorry, I did not understand your response. Returning to the main menu...
Ben: Mommy? Can I have water? Water? Mommy, water?
Me: gives up. hangs up.